Gustavo E Fuentes, DMD Endodontics in Fort Myers Beach, FL

New Patient posted a comment

I did not have the opportunity to meet Dr. Fuentes no thanks to his receptionist, who also turned out to be the "manager", Maria. My dentist informed me that I would need a root canal, so I researched some affordable options in my area and stumbled across Dr. Fuentes's office and decided to call and setup an appointment. Maria greeted promptly and began asking a series of ill organized questions, either distracted from her duties or not properly trained. I begin to hear a phone ringing, not distant in the background but directly into the phone as if to hold it near her face to see who may be calling. The personal phone rang quite a few times, not silenced, before Maria ask to place me on hold, assuming so she can answer her personal phone(an I-phone with the standard I-phone ringtone) Mind you I am a new patient seeking a service being provided. Never the less, she returns to the line and I politely say" I'm sorry ma'am, did you place me on hold so that you may answer your phone." Without hesitation and in a immediate defensive responsiveness she says "NO!, Excuse me that is not any of your business, who are you to ask me that question. You are being very disrespectful and rude. It is not your business to ask me what I am doing". I politely respond(because there is incentive for me to keep the peace_still in need of a root canal), "Ma'am, I am a new patient seeking counsel, and I believe it to be a bit unprofessional to have a loud ringtone play without silencing it, and have the ring continue up until I was placed on mute." She stammers a bit and continues on about how disrespectful I am being and says" Excuse me who are you to ask me personal information? As a matter of fact we do not need patients like you." And then hangs up the phone on me. I am eager to reach the Dentist as well as a superior to this "Maria" to verify my claims that she has an I-phone with the standardized ringtone. How else would I know this when I live 40 miles away from their office. If left not rectified my assumptions of this office and their conduct of operation will be confirmed and would like others to know what to expect from the receptionist who represents a reputable dentist.